No, we don’t have a minimum order value on any of our hire equipment.
Our standard hire period is a “3-day hire” on our items (day before your event – day of event – the day after your event) we will give you discounts if you require longer hire times frames. The longer you have it normally means the cheaper it will be for you to hire it.
We have 5 options available to you for delivery and collection that cover 7 days a week:
1) Eco: Anytime between 8am and 4pm (cheapest option) (excludes public holidays)
2) Morning: Anytime between 8am and 12pm (mid-range cost) (excludes public holidays)
3) Afternoon: Anytime between 12pm and 4pm (mid- range cost) (excludes public holidays)
4) A Set Time: a set time frame to suit your scheduled event (most expensive) (excludes public holidays)
5) Collection Point: 7 days a week 8am till 4pm (excludes public holidays)
Waiting time is deemed as our team waiting to deliver or collect from your event, (e.g we turned up at your requested time to collect but the event as ran over which mean our team are waiting for the event to finish this is where we allow you a free 30 minutes, it does not include loading or unloading time, after this time our team will contact our office and advise them, where our team will contact you to explain any extra waiting charges currently being incurred. This is charged is based minimum one hour per team member waiting.
Minor/slight damaged ……At the quoting stages you will be offered an optional extra called a “Minor/ slight damage Waiver” for a small fee, this waiver will take care of any minor/slight accidental damage cost’s that an hirer can incur (a copy of the Minor /Slight Damage Waiver Policy can be found on our website) so if you have taken this out you are covered for minor/slight damaged items, and if you did not take this out then yes you would be liable for repair costs so we always advise you to take this out.
Missing/ unrepairable broken items are chargeable at the current replacement cost / transport costs and are subject the current VAT rate.
When it comes to ordering your hire items our advice is to always order well in advance to avoid disappointment as hire equipment does tend to get booked up quick especially around the typical wedding season, summer months for festivals, bank holidays, and Christmas breaks etc, due to high demand at them times.
The other advantage to ordering your equipment early would be that you could get it at a lower rate as like most business hire rates go up year on year.
Our payment terms are as follows, when you confirm a booking with us you will require to pay a 25% securing deposit upon confirming of the value of your order. however this amount will be due within 5 days from the invoice date, we use this to reserve all your items required for your event and secure the date to stop anyone else taking them, once you have paid this it will then be allocated to your account and taken off your balance owed, then the remaining 75% will be due 14 days before your date of event once final numbers have been given. However, we offer a 10% discount to all our customers if paid in full at time of booking. (You must have more then 12 weeks before your event to take advance of this).
“The contractor” My Event Hire
“The Hirer” The person who is hiring the items or the services
“Goods” Refers to the items that will be on contract
“My Event Hire” is the full company name of the hirer
“The customer" means the person (s) or company or organisation who as booked with My Event Hire
Our warehouse is manned 7 days a week, however our offices are not. We do however have a “out of hours” mobile number that is manned 7 days a week 24hours a day for emergency event hire, this is given when you call our offices out of hours.
Office hours: Monday -Friday – 9am till 5pm (excludes public holidays)
Warehouse Hours: Monday -Sunday 8am till 4pm (excludes public holidays)
Our standard delivery won’t include set-up unless it’s an item that will need to be set up by our experienced team, however we could offer you a set-up service for all our items if you required it.
Our standard delivery/ collection service is based on good/easily accessed ground floor locations, we ask that if you have steps or any obstacles that will prevent this from happing is discussed when at quoting stages because this stops any possible last-minute charges being added to your costings, it also allows us to plan the safe delivery of your order with the correct staff members on site and the correct equipment . If you’re unsure, then our office team will advise you on the next steps. A picture will always help our staff if you are unsure so please feel free to email these over.
Our staff will deliver your items to an agreed area, and leave them in a safe manor, and we would ask on the collection its left in the same way we have left it and if possible, in the same area. This will help us be more efficient for you.
Yes of course, this is known in the industry as a “Dry Hire” our warehouse is open 7 days a week from 8am till 4pm for collections & deliveries and our team will be more than happy to help you load and unload. This is a FREE service.
We are easy to work with and deal with this on a day-to-day basis with our current customers, and we know you might not know your true numbers this early in the planning stage, so we allow you to make alterations throughout. 14 working days before your date of event is when we would need your final numbers.
Yes, we do, we have a process in place of our “Customers Journey” , and every customer will go through this when they book us, granted some will be at different stages with their journey depending on when they have booked, however you will be contacted by our office team at certain points during your journey, as this allows us to gather small bits of information we will require at that point, By the time you are at the end of your customer journey with us we will have all the relevant small bits of information from you without you even realising. This will help us give you a successful event hire.
When it comes to the festive holidays everyone likes time away from work to spend with their family and friends and we try to give our team this time off also.
so, when it comes to ordering these extra items over the Christmas period, we only charge a maximum of a “3-day hire” which is the standard hire charge. However, you may have the goods for longer period depending how it as fell, we would normally deliver the items to you 3-5 days before Christmas eve then we would collect the first working week in new year but only charge you a 3-day Hire charge.
Yes, we do, we have many trade customers (B2B) that use us daily up and down the country, many also benefit from a 30-day payment account with us. If you work in the trade and think you would benefit from a trade account, then we would love to hear from you. (t&c”s apply)
For all events/hires there needs to be an agreed cancellation policy. In the event of a cancellation, any deposit that has been paid could be forfeited. The cancellation policy full terms can be found on our website that may mean you (The Hirer) will lose or must pay further monies depending on the time frame for your booking.
The answer to this is yes, if our team turned up to collect your items at the agreed time and there was missing or mis-placed items that we could not find, then we will work with you to collect the item at another time, or you could have the item sent back to our warehouse via other methods of transport. But sadly, this would be at your expense.
We are very competitive within the market and believe that one of the reasons we are still in the market today is our team are always looking at ways to save our clients’ money via industry comparison sites to ensure we always give the best possible service and the best possible product available to them, but if you have had a cheaper quote then we would be more than willing to look back at our pricing for you so please feel free to send the quote over to our team.
The simple answer to this is “yes you can”, even though add-ons are welcomed all the time, we cannot guarantee you the stock would be available for you. But we would do our best to accommodate your request’s. so always try to book your equipment early.
No when you book with us it’s easy and all done online via email, we find this easier for the client as it keeps everything in one place and at the touch of a button if it was ever needed, even the contract is emailed over for your approval where you will guide through a step-by-step process to sign electronically.
But if you prefer a more in “person face to face” approach then we can accommodate this also at our offices in Wigston all you would need to do is call the office and arrange a suitable time.
Yes & No, we don’t charge a deposit on hired items because a deposit for hired items could run in to £100’s/ £1000’s of pounds because it’s a deposit of the value of goods you have on hire and we feel it puts more pressure and expense on our clients and tightens there cash flow up while they have items on hire with us, but this does mean it is your reasonability to ensure the items are kept secure while on hire to you as missing items will be charged at full current rates.
The only “deposit payment” you will pay is called a “Securing Deposit” this is a confirming your booking and securing your date of event deposit, this is calculated 25% of the value of your order then once you have paid it, we take it off your balance remaining. (See what is the payment terms question above for more info).
